RETURNS AND REFUNDS POLICY
MISSING OR DAMAGED GOODS
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with within 14 days from date of dispatch of goods. Email details of your claim to email@example.com.
The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited). Refunds are processed within 3 days of acceptance.
Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will be assessed on a case by case basis. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original unmarked packaging.
OUR CONTACT DETAILS ARE
7A Magrath Ave, Paraparaumu Beach, 5032
General email: firstname.lastname@example.org
Phone number: 021 750 800